Privacy Policy

1. Agreement to Privacy Policy

This Privacy Policy governs how HomeScene.ai ("Company," "we," "us," or "our") collects, uses, shares, and protects information from users ("you" or "your") of our AI-powered image-to-video platform ("Service").

By using our Service, you explicitly consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our practices, do not use our Service.

We reserve the right to modify this Privacy Policy at any time. Continued use after changes constitutes acceptance.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including but not limited to:

• Account Data: Name, email, password, phone number, company information
• Payment Data: Credit card information, billing details (processed by third-party payment processors)
• Content: All images, videos, text, and other materials you upload
• Communications: Support tickets, emails, feedback, and any correspondence with us
• Profile Information: Preferences, settings, and customization choices

2.2 Information We Automatically Collect

When you use our Service, we automatically collect:

• Usage Data: Features used, videos generated, processing times, error logs
• Device Data: IP address, browser type, operating system, device ID, hardware model
• Location Data: Approximate geographic location based on IP address
• Analytics Data: Page views, clicks, session duration, referral sources
• Cookies and Tracking: Session cookies, persistent cookies, web beacons, pixel tags
• Log Data: Server logs, error reports, performance metrics

2.3 AI Training Data

IMPORTANT: We collect and analyze all content processed through our Service for AI training and improvement purposes. This includes:

• Input images and their metadata
• Generated videos and performance metrics
• User interactions with AI features
• Quality ratings and feedback

3. How We Use Your Information

We use collected information for any lawful business purpose, including:

3.1 Service Provision

• Process images and generate videos
• Manage accounts and authentication
• Process payments and manage subscriptions
• Provide customer support
• Send service-related communications

3.2 Business Operations

• AI Development: Train, test, and improve our AI models using your content
• Analytics: Analyze usage patterns and user behavior
• Marketing: Send promotional materials (you may opt-out)
• Research: Develop new features and services
• Legal Compliance: Meet regulatory requirements
• Security: Detect and prevent fraud, abuse, and security threats

3.3 Commercial Use

We may use aggregated, anonymized, or de-identified data for any commercial purpose, including:

• Creating industry reports and benchmarks
• Selling aggregated insights to third parties
• Publishing research and case studies
• Developing new products and services

4. How We Share Your Information

We may share your information with:

4.1 Service Providers

• Payment Processors: Stripe and other payment services
• Cloud Services: AWS, Google Cloud, and other hosting providers
• AI Providers: Third-party AI and machine learning services
• Analytics: Google Analytics, Mixpanel, and similar services
• Communication: Email services, SMS providers
• Security: Fraud detection and prevention services

4.2 Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity. You acknowledge that such transfers may occur and that any acquirer may continue to use your information as set forth in this policy.

4.3 Legal Requirements

We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Respond to government requests
• Enforce our Terms of Service

4.4 Consent

We may share your information with your explicit consent or at your direction.

5. Data Retention

We retain your information for as long as necessary for our business purposes, plus any legally required retention period.

• Active Accounts: Information retained while account is active
• Deleted Accounts: Basic information may be retained for legal and business purposes
• AI Training Data: Content used for AI training may be retained indefinitely in anonymized form
• Legal Obligations: Some data retained as required by law (e.g., financial records for 7 years)
• Backups: Deleted data may persist in backups for up to 90 days

6. Data Security

We implement commercially reasonable security measures to protect your information, including:

• Encryption in transit (TLS/SSL) and at rest
• Access controls and authentication
• Regular security audits and testing
• Employee training and confidentiality agreements

However, no security system is impenetrable. We cannot guarantee absolute security. You use our Service at your own risk and are responsible for maintaining the security of your account credentials.

7. Your Rights and Choices

7.1 Access and Correction

You may access and update your account information through your account settings. For other requests, contact us at support@homescene.ai.

7.2 Deletion

You may request account deletion, but note that:

• Some information may be retained for legal or business purposes
• Content already used for AI training cannot be removed from trained models
• Deletion requests may take up to 30 days to process

7.3 Marketing Communications

You may opt-out of marketing emails through the unsubscribe link. Service-related emails cannot be opted out of while you maintain an account.

7.4 Cookies

You can control cookies through browser settings, but disabling cookies may limit Service functionality.

7.5 Do Not Track

We do not respond to Do Not Track signals.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. By using our Service, you consent to the transfer of your information to the United States and other countries where we or our service providers operate.

These countries may have different data protection laws than your country. We take appropriate safeguards to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect personal information from children under 18. If we discover we have collected information from a child under 18, we will delete it.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion (subject to exceptions)
• Right to non-discrimination

We do not sell personal information. To exercise your rights, contact support@homescene.ai.

11. European Privacy Rights

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

Legal Basis for Processing: We process your data based on: (1) your consent, (2) performance of a contract, (3) legal obligations, or (4) our legitimate interests.

12. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We will notify you of material changes via email or Service notification. Your continued use after changes constitutes acceptance of the modified Privacy Policy.

We encourage you to review this Privacy Policy periodically.

14. Contact Information

For privacy-related questions or to exercise your rights:

Email: support@homescene.ai

Response time for privacy requests: Within 30 days

15. Dispute Resolution

Any disputes relating to this Privacy Policy are subject to our Terms of Service, including limitations on liability and the resolution of disputes through binding arbitration.